Exchange and Returns Policy

Our Exchange and Returns Policy is designed to ensure that you are completely satisfied with your purchase. If an item arrives damaged or you’re not happy with your purchase, as a result, you may exchange it within 60 days of purchase. To initiate an exchange, please contact us via email at customer [email protected]

When initiating an exchange, please include the following information:

  • Your name
  • Order number
  • Details of the product
  • Reason for the exchange

Once we have received your exchange request, we will review and confirm the exchange within 48 hours. Customers are responsible for paying the return shipping costs associated with the exchange. We will then send you instructions on how to return the item. Upon receipt of the returned item, we will ship the exchanged item to you.

On the contrary, if the package was damaged during shipping, please send pictures of the damaged box for review. Upon determination, a replacement will be shipped free of charge.

Exchange and Returns Policy Shipping Box

Non-Returnable Items

All final sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, opened products, candy, gift cards, wellness products, and consumable goods.

Cancellation of Items Ordered

Once an item is prepared for shipping or in transit it can not be cancelled.  Please see our Exchange and Returns Policy.

We hope you are happy with your purchase, but if you have any questions or concerns about any of our Exchange and Returns Policies, please contact us and we will be happy to assist you.

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