Privacy Policy

Bay and Birch Designs, LLC recognizes and respects the importance of maintaining the privacy of our customers, gift recipients, users, registered members and has established a privacy policy as a result.  Whenever visiting this website, please make sure you take the time to review out privacy policy to make sure that you understand how any personal information you provide will be used.

The purpose of this Privacy Notice is to inform you of:

  • the information, including personal information, we may collect about you when you visit our Website (as defined below), respond to our emails, place orders, provide product reviews, chat with our virtual gifting assistants, submit website feedback, participate in promotions, receive orders, use our mobile applications, place orders through social media applications (such as, but not limited to: Etsy, Amazon, Walmart and Facebook), use our e-Gifting Service or otherwise contact us via telephone, text (SMS, MMS), online chat, email, social media, fax, mail, or courier service (collectively, our “Service”).

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order
  • We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
  • If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for approx. 7 or more years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Your information is kept secure and only authorized members of our team have access to the information you provide us so orders can be fulfilled, process refunds and support you.

Team members can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —


We accept payments through third-party credit card processing companies, PayPal, Square, and others. When processing payments, some of your data will be passed to the payment gateway and payment processing company,  including information required to process or support the payment, such as the purchase total and billing information.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Privacy Contact information

Please contact us if you have any questions, concerns, or comments about our privacy policy by email:  [email protected]

We reserve the right to make changes to this policy. Any changes to this policy will be posted.